Strategic Management

IMPACTA Business Excellence Ltd. has taken on a demanding role to help company managers conceive of and implement strategies that lead to sustainable competitive advantages. Strategic management involves formulation and implementation of major goals and initiatives taken by company's top management, based on consideration of the presence of resources and the assessment of the internal and external environments in which the organization competes. Once the strategy is determined, various goals and measures may be established to chart the course for the organization, measure performance and control the implementation of the strategy. Tools such as the balanced scorecard and strategy maps help crystallize the strategy, by relating key measures of success and performance to the strategy. These tools measure financial, marketing, production, organizational development and innovation measures to achieve a 'balanced' perspective. Advances in information technology and data availability enable gathering more information on the performance, allowing managers to take a much more analytical view of their business than before.

Strategy development and management (Balanced Scorecard)

IMPACTA Business Excellence Ltd. use the balanced scorecard for strategic planning and management system in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. The balanced scorecard transforms an organization's strategic plan from an attractive but passive document into the "marching orders" for the organization on a daily basis. It provides a framework that not only provides performance measurements, but helps planners identify what should be done and measured. It enables executives to truly execute their strategies.

Strategy Mapping

IMPACTA Business Excellence Ltd. use strategy maps as communication tools to tell a story of how value is created for the organization. They show a logical, step-by-step connection between strategic objectives in the form of a cause-and-effect chain.

Organizational design

What does a well-designed organization look like, and how does it feel to work there? And how is it different from a poorly-designed one? These are the types of questions IMPACTA Business Excellence Ltd. will explore in looking at organization design. Many people equate organization design with an organization's structure: The words "lean" and "flat" are used to describe organization design as well as it's structure. In fact, organizational design encompasses much more than simply the structure: Organization design is the process of aligning an organization's structure with its mission. This means looking at the complex relationship between tasks, workflow, responsibility and authority, and making sure these all support the objectives of the business. Good organizational design helps communications, productivity, and innovation. It creates an environment where people can work effectively. Many productivity and performance issues can be traced back to poor organization design. A company can have a great mission, great people, great leadership, etc. and still not perform well because of poor organizational design. Given the importance of organizational design, why is it so often to blame for inefficiency and ineffectiveness? The reason is because organizations often evolve rather than get designed. With little or no planning and intervention, the organization design that emerges is likely to be flawed with misaligned incentives, processing gaps and barriers to good communications.

Process improvement

Process Improvement is the proactive task of identifying, analyzing and improving upon existing business processes within an organization for optimization and to meet new quotas or standards of quality. It often involves a systematic approach which follows a specific methodology but there are different approaches to be considered. Some examples are benchmarking or lean manufacturing, each of which each arefocuses on different areas of improvement and uses different methods to achieve the best results. Processes can either be modified or complemented with sub-processes or even eliminated for the ultimate goal of improvement.

TQM (Total Quality Management)

Total quality management is a management approach centred on quality, based on the participation of an organisation's people and aiming at long term success. This is achieved through customer satisfaction and benefits all members of the organisation and society. In other words, TQM is a philosophy for managing an organisation in a way which enables it to meet stakeholder needs and expectations efficiently and effectively, without compromising ethical values. Business excellence is the result of adopting a TQM philosophy and realigning the organisation towards satisfying all stakeholders (customers, owners, shareholders, suppliers, employees and society).

Six sigma

A holistic approach to problem solving, Six Sigma is a step-by-step process of interventions and statistical tools that allows companies to understand which business processes are not performing as needed, identify root causes of problems, analyse and improve contributing factors, and sustain gain in improvements.

Lean

Lean is a set of principles, practices and tools aimed at creating precise customer value originally developed within the Automotive Industry (derived mostly from the Toyota Production System). It can be applied to all aspects of an organisation, from product development and provision through administration and finance to customer services and support.

Business Performance Services

IMPACTA Business Excellence Ltd. helps clients to improve operation of their business through a range of services such as margin enhancement, outsourcing risk management, finance functions and process improvement, post-merger integration, cost optimisation and performance measurement. Business performance services can help organisations to improve their operating margins by focusing on both cost management and process efficiency and also assists clients to make informed decisions about outsourcing, shared services and joint venture possibilities. As better operating practices are incorporated across the enterprise, this can help provide greater confidence to external investors, business partners and the markets.